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Support

Pick the channel that matches the question. Security issues go to a private address, not the public channels.

Email support

Bugs, incidents, and account questions. Replies on business days.

support@neuraltrust.ai

Community Slack

Questions, feedback, and product updates with other NeuralTrust users.

Join the workspace

Service status

Live uptime and incident history.

Open status page

Self-hosted deployments

On a Hybrid deployment, turn on operational telemetry before you open a case. Support can then see your gateway’s and TrustGuard’s error rates and latency directly, often without asking for logs. It is off by default, carries no prompt or response payloads, and can be turned off again when the case is closed.

Security disclosures

Report vulnerabilities privately to security@neuraltrust.ai. Reports are acknowledged within one business day.