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General

The General panel holds workspace identity for your organization:
  1. Organization name — the display name for the tenant.
  2. Organization ID — a read-only UUID used with support and the API.
  3. Leave organization — for non-owners.
  4. Delete organization — Owners only; removes the organization and everything it owns.
Open it from the sidebar gear → Platform settings → General.

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Organization name

The organization name is your tenant’s visible label: it appears in the organization switcher, invitation emails, billing, and anywhere the platform refers to “your organization”. To change it
  1. Open Platform settings → General.
  2. Edit Organization name.
  3. Click Save.
Changes are visible to all members on the next page load. The internal Organization ID does not change — existing SSO configurations, SCIM tokens, API keys, and integrations continue to work without modification. Only the Owner (or a legacy organization Admin) can rename the organization.
The organization name is not the same as a Custom Domain. The name is a label; the custom domain is the hostname where users reach the app. See Custom Domain.

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Organization ID

Organization ID is a UUID assigned when the organization is created. Copy it when contacting support or calling APIs that expect a tenant identifier.

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Leave organization

Non-owners can leave an organization from General:
  1. Open Platform settings → General.
  2. Click Leave organization.
  3. Confirm in the dialog.
You lose access immediately. You can rejoin only if someone invites you again (or if your IdP re-provisions you via SCIM / user sync). Owners cannot leave — they must transfer ownership first from User & Roles, then leave (or delete the organization).

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Delete organization

Deleting the organization is permanent and irreversible. It removes:
  • The organization itself and any vanity URL / custom domain bound to it.
  • All users and invitations scoped to the organization (membership in other organizations is not affected).
  • All products provisioned on the organization — TrustGate gateways, TrustGuard collectors, TrustTest assets, Telemetry use cases and SIEM configurations, SSO and SCIM configuration, group mappings.
  • All traffic logs, decisions, and evidence associated with those products. Exports that have already been pushed to your SIEM remain in your SIEM.
  • Any hybrid data plane previously connected to the organization is unlinked. Infrastructure running inside your own cloud account is not touched by NeuralTrust — de-provision it yourself from AWS / GCP / Azure after deletion.
To delete
  1. Open Platform settings → General.
  2. Under Danger zone, click Delete organization.
  3. Type the organization name to confirm.
Only the Owner can delete an organization.
There is no restore operation and no soft-delete window. If you need the organization back after deletion, recreate it from scratch and reconfigure SSO, users, integrations, and products.

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Before deleting

If the organization holds production workloads, do these first:
  • Export audit logs you need to retain (or confirm they’ve been forwarded to your SIEM).
  • Rotate or revoke any long-lived API keys, so they don’t error silently after deletion.
  • De-provision integrations on the client side (browser extensions, endpoint MDM profiles, PAC URLs, client certs).
  • If you’re on hybrid, de-provision the data plane from your cloud account after unlinking.

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Alternatives to deletion

  • User & Roles — manage members, invitations, and roles.
  • Custom Domain — change the hostname users reach the app on.
  • Audit Logs — organization update and deletion events are recorded here.